Ranch Regulations and Refund Policy
The campground aims to provide a great camping space. Please help maintain the campground by following these guidelines:
1. Campground Environment:
A. Each campsite is unique. Please evaluate if your tent fits the provided site dimensions. All sites are open-air, except for the Pangolin site which has a fixed roof. If you need a canopy, please book in advance. Temporary bookings depend on staff availability, or you can bring your own.
B.To maintain balance with nature and due to the terraced slopes, parents must supervise children to prevent running, especially in areas with height differences. Evaluate the suitability for elderly or mobility-impaired individuals before booking.
C. For safety, arrive before dark to set up camp and familiarize yourself with the site details, ensuring a more enjoyable and safer camping experience.
D. Parking is separate from campsites for better views and safety. A short uphill walk is required from the parking area to the campsites. Only the Wild Boar site is suitable for camper vans. After unloading, please park your vehicle in the designated parking area to keep pathways clear. There are about 15 parking spaces available. Drive slowly and be cautious when reversing. Do not park in non-designated areas for extended periods.
2. Campground Maintenance:
A. Protecting the natural environment is challenging. Do not damage plants or climb trees without a guide. Do not throw gravel or disturb utility lines.
B. Help with waste sorting. Separate general waste, recyclables, and food waste. Thank you.
C. Confirm the tent anchoring method for each site when booking. Use fishbone anchors on wooden deck sites and avoid using tent pegs longer than 30 cm on other sites.
3. Prohibited Activities:
A. The campground is private property, open only for booked experiences and camping. No visitors are allowed except for booked campers. Do not bring unregistered companions.
B. Smoking is prohibited in the forest and campsite areas. Smokers must use the designated area behind the restroom. Do not litter cigarette butts or spit betel nut juice.
C. Do not wash dishes in the bathroom to prevent clogging and odors.
D. Do not use high-load electrical appliances in the campground to avoid power outages and hazards.
E. Do not damage or remove campground items and facilities. Violations will result in compensation and legal action.
F. The Ficus platform, sea-view platform, and Wild Boar pavilion are public areas. Guests can rest and chat here but cannot place personal items. Exclusive use of the sea-view and Ficus platforms is available for full-site bookings. The kitchen and storage areas are work zones and off-limits.
G. Pet owners must bring their own tents and sleeping bags**. Clean up after your pets and keep them leashed to prevent them from getting lost in the forest.
H.Parties, karaoke, mahjong, fireworks, sky lanterns, or other activities that create noise or light effects are not allowed. After 9 PM, keep noise levels low to enjoy the moonrise and stars over the Pacific Ocean, and embrace the trees and sea.
4. Cooking Rules:
A. Ground fires are prohibited. Use fire pits, Dutch ovens, stoves, and cookware on heat-resistant boards, elevated at least 30 cm above the ground. Do not place hot cookware or water directly on the ground. Damages will incur maintenance fees.
B. Cool charcoal ashes before disposing of them in the trash to prevent hazards.
C. A refrigerator is available for food storage. Ensure items are well-packaged and labeled with your name. Remove all items before leaving.
5. Restroom/Shower Facility Rules:
A. Hot water is available from 5 PM in autumn/winter and from 6 PM in spring/summer, switching to electric heaters at night until midnight. For other times, contact via Facebook.
B. The last bathroom near the water heater has shower time limits. Check the door signs.
C. Keep toilet lids closed during showers to keep walls and toilet paper dry.
D. No hair dryers after 10 PM. Plan accordingly.
E. Maintain restroom cleanliness and turn off lights when not in use.
6. Check-in and Check-out Times:
A. Check-in and set-up: 2:00 PM – 5:00 PM on arrival day (no late-night arrivals).
B. Check-out: By 11:30 AM.
7. Liability:
The campground only provides campsite rentals and is not responsible for the safekeeping of camping equipment, vehicles, or personal belongings. Secure your valuables to prevent theft or damage.
8. Lost and Found:
Items left behind can be retrieved within three days by appointment (shipping via Black Cat delivery, cash on delivery). No claims after three days.
9. Refund and Rescheduling Policy:
A. All refund processing fees are borne by the booker.
B. For refunds, email hualienfun.tw@gmail.com with the booker’s name, booking date, number of accounts, and refund account.
C. If a typhoon affects Hualien within five days before the camping date, you can reschedule. If a sea typhoon warning is issued for Hualien within three days before the camping date, the campground will cancel the event, and you can reschedule or get a full refund.
D. If a heavy rain warning is issued for Hualien within seven days before the first camping day, you can apply to reschedule at least two days before the camping date. Reschedule within a week based on availability.
E. If heavy rain warnings persist for the rescheduled date, you can cancel and get a full refund at least two days before the camping date.
F. Heavy rain warnings are based on the Central Weather Bureau’s website.
G. The campground reserves the right to adjust rules based on actual conditions.
H. For cancellations or changes without force majeure, the following rules apply:
Cancel/change 15 days before check-in: 95% refund.
Cancel/change 14-11 days before check-in: 70% refund.
Cancel/change 10-8 days before check-in: 50% refund.
Cancel/change 7-5 days before check-in: 30% refund.
Cancel/change 4-3 days before check-in: 20% refund.
Cancel/change 2 days before or on the day of check-in: No refund.
Group bookings or full-site bookings cannot be partially rescheduled or refunded.
If you need any further assistance or have additional questions, feel free to ask!